Version 1.1 – 03.01.2026
At Wearvo, we want you to be satisfied with your purchase and confident in your order. This Refund Policy explains the conditions under which refunds, returns, or exchanges may be accepted, the eligibility requirements that apply, and how the return process works from start to finish.
To be eligible for a return or refund:
Certain items may not be eligible for return, including:
Returns must be requested within 14 days of receiving your order to be considered eligible. Requests made outside this timeframe may not be accepted and will be reviewed on a case-by-case basis at our sole discretion.
To initiate a return, please contact us at help@wearvo.com with:
We will provide further instructions once your request is reviewed.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email as soon as possible.
If approved:
Shipping fees are non-refundable unless the return is due to a defect or an error on our part that directly affects the order.
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at help@wearvo.com with your order details.
Customers are responsible for return shipping costs unless the return is due to a defective product or an error made by Wearvo during order fulfillment. We recommend using a trackable shipping service with delivery confirmation, as we are not responsible for lost, delayed, or damaged return shipments.
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery. Include photos where possible so we can resolve the issue promptly and ensure a proper resolution.
The following items are not eligible for refunds:
We may update this Refund Policy from time to time to reflect changes in our practices, operational processes, or applicable legal requirements. When updates are made, the revised policy will be posted on this page with an updated “Last updated” date for reference.
If you have questions or concerns about these Refund Policy, please contact us at help@wearvo.com, and we will be happy to assist you.